Physician Scheduling - Day 1

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Physician Scheduling Training - Day 1 Summary - Contact Center Review

Created by

Maika Gabriela Saba Ortiz

Dominican Republic

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1	Maika Gabriela Saba Ortiz August 26, 2025	% 100	00:37
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Froggy Jumps Physician Scheduling - Day 1Online version Physician Scheduling Training - Day 1 Summary - Contact Center Review by Maika Gabriela Saba Ortiz 1 How many regions do we currently service in DR? a 6 b 2 c 9 2 What are the Inbound Greeting Requirements that must be stated on call? a Provider's Name, Agent's Name and the Region they are calling. b "Hey, what do you want me to do for you?" c Provider's Name, Agent's Name and state you are in a Recorded Line. 3 What are the three call identifiers in the Genesys phone cloud system? a Date of Birth (DOB), Full Name and Address b Practice name, patient's phone number, and region number. c Patient's phone number, Practice's after hours number and Time Zone. 4 Where can you locate the COID number? a PIC and Genesys b Google c Practice's web page 5 How do we access the Practice Information Card (PIC) tool? a From the purple button in an active call or through our KMS Lighthouse b Google -> Practice Information Card c Through the Webex team 6 When using the OB Calculator what information populates in the results? a Estimated Delivery Date (EDD) and Gestational Age of Baby b Estimated conception date c Age of the pregnant patient 7 Why is it important to access the OB wheel from PCI tool? a Because is prettier that way b Because is the official tool used by HCA c Because it's it what it is 8 Prior to offering Good Faith Estimate (GFE), what is the first thing you must do? a Confirm that the patient can afford the cash payment b Book the appointment with the provider c Confirm, in the PIC, that the practice accepts self pay 9 How do you access the CPT Code Summary Sheet? a From the KMS Lighthouse b From the PIC options c Google 10 When offering a Good Faith Estimate (GFE) what are three important reminders that you must consider? a Fees are due at the TOS, Appointments must be booked out 3+ days, Estimates are discounted at 40% b Time of the appointment, age of the patient and address of the provider c Amount are final, Book as soon as possible, Pay full price

Froggy Jumps

Physician Scheduling - Day 1Online version

Physician Scheduling Training - Day 1 Summary - Contact Center Review

by Maika Gabriela Saba Ortiz

How many regions do we currently service in DR?

What are the Inbound Greeting Requirements that must be stated on call?

Provider's Name, Agent's Name and the Region they are calling.

"Hey, what do you want me to do for you?"

Provider's Name, Agent's Name and state you are in a Recorded Line.

What are the three call identifiers in the Genesys phone cloud system?

Date of Birth (DOB), Full Name and Address

Practice name, patient's phone number, and region number.

Patient's phone number, Practice's after hours number and Time Zone.

Where can you locate the COID number?

PIC and Genesys

Google

Practice's web page

How do we access the Practice Information Card (PIC) tool?

From the purple button in an active call or through our KMS Lighthouse

Google -> Practice Information Card

Through the Webex team

When using the OB Calculator what information populates in the results?

Estimated Delivery Date (EDD) and Gestational Age of Baby

Estimated conception date

Age of the pregnant patient

Why is it important to access the OB wheel from PCI tool?

Because is prettier that way

Because is the official tool used by HCA

Because it's it what it is

Prior to offering Good Faith Estimate (GFE), what is the first thing you must do?

Confirm that the patient can afford the cash payment

Book the appointment with the provider

Confirm, in the PIC, that the practice accepts self pay

How do you access the CPT Code Summary Sheet?

From the KMS Lighthouse

From the PIC options

Google

When offering a Good Faith Estimate (GFE) what are three important reminders that you must consider?

Fees are due at the TOS, Appointments must be booked out 3+ days, Estimates are discounted at 40%

Time of the appointment, age of the patient and address of the provider

Amount are final, Book as soon as possible, Pay full price

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Physician Scheduling - Day 1

Froggy Jumps

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Download the paper version to play

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Physician Scheduling - Day 1Online version

by Maika Gabriela Saba Ortiz

How many regions do we currently service in DR?

What are the Inbound Greeting Requirements that must be stated on call?

What are the three call identifiers in the Genesys phone cloud system?

Where can you locate the COID number?

How do we access the Practice Information Card (PIC) tool?

When using the OB Calculator what information populates in the results?

Why is it important to access the OB wheel from PCI tool?

Prior to offering Good Faith Estimate (GFE), what is the first thing you must do?

How do you access the CPT Code Summary Sheet?

When offering a Good Faith Estimate (GFE) what are three important reminders that you must consider?

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