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Froggy Jumps
Froggy Jumps

Actividad Disney El arte del servicio al cliente

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Actividad Disney El arte del servicio al cliente

Froggy Jumps

Played 14
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About this activity

Contesta los enunciados de acuerdo a lo aprendido.

Created by

Mariana Cortes Aguirre
Mariana Cortes Aguirre
Mexico

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Actividad Disney El arte del servicio al cliente
 

Froggy Jumps

Actividad Disney El arte del servicio al clienteOnline version

Contesta los enunciados de acuerdo a lo aprendido.

by Mariana Cortes Aguirre
1

Un visitante llega al parque y se ve confundido, preguntándote dónde está la atracción principal. ¿Cuál sería la mejor manera de atenderlo siguiendo los estándares Disney?

2

Un niño llora porque se le cayó su helado. ¿Qué acción representa una recuperación mágica según Disney?

3

Una familia se queja porque la fila fue muy larga. ¿Qué combinación refleja correctamente los estándares de Disney (Seguridad, Cortesía, Show, Eficiencia)?

4

Un visitante con discapacidad necesita ayuda para subir a una atracción. ¿Cuál es la mejor manera de actuar según Disney?

5

Un cliente recibe un pedido equivocado en un restaurante del parque. ¿Qué acción refleja mejor la filosofía Disney de recuperación del servicio?

 
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