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Reto de Comunicación y Empatía

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Reto de Comunicación y Empatía

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About this activity

Desafía tu conocimiento sobre conceptos clave.

Created by

DIANA MARCELA AMAYA CALDAS
DIANA MARCELA AMAYA CALDAS
Colombia

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Reto de Comunicación y Empatía
 

Reto de Comunicación y EmpatíaOnline version

Desafía tu conocimiento sobre conceptos clave.

by DIANA MARCELA AMAYA CALDAS
1

La comunicación no verbal es irrelevante cuando se habla con el cliente.

2

El estilo de comunicación agresivo se caracteriza por evitar conflictos, falta de confianza y sumisión

3

La empatía siempre implica dejar de lado las propias necesidades para centrarse en las del cliente.

4

La comunicación asertiva equivale a decir siempre lo que quiere oír el cliente.

5

La comunicación verbal utiliza palabras, mientras que la no verbal se expresa con gestos, tono y expresiones faciales.

6

La escucha activa se compone de escuchar con atención, parafrasear y comprobar lo entendido.

7

La comunicación es un proceso de enviar y recibir mensajes para crear significado compartido.

8

La comunicación eficiente con el cliente aporta claridad, confianza y fidelización.

9

La escucha activa consiste únicamente en escuchar sin hacer preguntas o parafrasear.

10

Una buena comunicación con el cliente solo reduce el tiempo de respuesta y no mejora la satisfacción ni la fidelización.

 
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