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Froggy Jumps
Froggy Jumps

Comunicados GSE

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Comunicados GSE

Froggy Jumps

(1)
Played 19
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About this activity

Comunicados enviados a GSE

Created by

Keilyn López
Keilyn López
Costa Rica

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Comunicados GSE
 

Froggy Jumps

Comunicados GSEOnline version

Comunicados enviados a GSE

by Keilyn López
1

Rol: Atención de clientes externos (800-SOPORTE) y apoyo a técnicos ICE. Registro y gestión de tiquetes en SIGA. Seguimiento y escalamiento oportuno. Atención de casos escalados.

2

Atención de incidencias y peticiones en servicios administrados, en coordinación con técnicos y socios comerciales. Atención a clientes externos e internos (teléfono y correo). Actualización de tiquetes en SIGA.

3

Atención, seguimiento y gestión de incidencias en servicios administrados, coordinando con clientes, técnicos y sistemas de monitoreo. Participación en reuniones e informar al E2 sobre el estado de incidentes y gestión de turno.

4

El técnico CGRS debe respetar los horarios establecidos para la toma de tiempos profilácticos y alimentación, los cuales serán coordinados previamente por el rol WFM, GTR, responsable de equipos de trabajo o rol a cargo en el turno.

5

Este método, será aplicable por medio del sistema Cisco Finesse y Avaya One X para todo el personal que, en las actividades propias de su puesto, debe conectarse a la herramienta.

 
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