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Cierres y tipificaciones

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About this activity

test para validar conocimientos previos

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Colombia

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Cierres y tipificaciones
 

Cierres y tipificacionesOnline version

test para validar conocimientos previos

by Aredis Tordecilla
1

CIERRE DIRECTO: ¿A qué dirección le hago el envió el chip?

2

CIERRE DIRECTO: Puede tomarse todo el tiempo que quiera para pensar; solo recuerde que tenemos un stock limitado del producto”.

3

CIERRE IMAGINARIO: ¿Desea que el chip le llegue a su casa o a su trabajo?

4

CIERRE POR AMARRE: “Es una excelente oferta ¿verdad?”.

5

LLAMADA VACIA: Ingresa llamada, cliente contesta y cuelga

6

USUARIO NO TITULAR: No entrega ningún dato: nombre, rut o información en el sondeo, prefiere contratar por otro canal

7

LLAMADA VACIA: No hay interacción con otra persona

8

VOLVER A LLAMAR: cliente ocupado, reagendamos una hora para volver a contactarlo

9

NO VOLVER A LLAMAR: Cliente solicita no ser llamado nuevamente (crítico)/grosero

10

CONTESTA Y CORTA LLAMADA: Interacción con el cliente, pero no da ninguna razón, solo corta

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