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Misunderstanding in a Client Call

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Misunderstanding in a Client Call

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About this activity

USeful phrases for clarifying, C1 level, ESL

Created by

Julia Kostochkina
Julia Kostochkina
Colombia

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Misunderstanding in a Client CallOnline version

USeful phrases for clarifying, C1 level, ESL

by Julia Kostochkina
1

Misunderstanding in a Client Call
Client : Good morning , thank you for the time to meet with us . We need inspections for our pipelines to avoid accidents .
Applus : Good morning , and thank you for considering Applus + . Just to - when you say inspections , do you mean general safety audits , like checking compliance with health and safety regulations ?
Client : Not . We ? re more concerned with the technical condition of the pipelines themselves .
Applus : Ah , I see . So you ? re to technical inspections - perhaps non - destructive testing , such as ultrasonic or radiographic inspections to detect cracks or corrosion ?
Client : Exactly . We need to detect internal before they cause problems .
Applus : Understood . Thank you for . To make I ? ve got it right : you ? re looking for non - destructive testing on your pipelines , with the aim of preventing leaks or failures ?
Client : Yes , that ? s correct .
Applus : Perfect . That ? s one of our services at Applus + . We can also combine it with asset integrity management , which means ongoing monitoring of your pipelines to extend their lifespan . Would you be in that as well ?
Client : That sounds very . Let ? s discuss how we can set it .

 
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