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Froggy Jumps
Froggy Jumps

Lily Mid Shift Activity

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Lily Mid Shift Activity

Froggy Jumps

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About this activity

Test your Office suite know-how.

Created by

Lily De Leon
Lily De Leon
Philippines

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Lily Mid Shift Activity
 

Froggy Jumps

Lily Mid Shift ActivityOnline version

Test your Office suite know-how.

by Lily De Leon
1

Which Microsoft Office app is best for creating textual documents?

2

Which Excel feature lets you summarize large data into a compact table?

3

In Word, what is the default page orientation for standard documents?

4

Which Office app is used to deliver slideshows during a meeting?

5

Which Office app manages emails, calendar, and tasks?

6

Which Office app is used for quick notes and organizing thoughts?

7

In Word, what symbol marks the end of a paragraph?

8

Which Outlook feature helps check attendees' availability when scheduling meetings?

9

Which Office feature lets you automate repetitive tasks with scripts?

10

In Word, which view shows how a document will look when printed?

11

What does BPO stand for in business?

12

Which is a primary goal of outsourcing business processes?

13

What is offshoring in BPO?

14

Which KPI is commonly used to measure BPO performance?

15

What mainly differentiates KPO from BPO?

16

Which risk is common in BPO engagements?

17

What is the purpose of an SLA in BPO?

18

Which model involves outsourcing to a vendor in another country?

19

What does transition involve in a BPO project?

20

How can RPA impact BPO?

21

What does ACD stand for in a call center?

22

Which metric best measures if issues are resolved on the first contact?

23

What is essential in active listening during a call?

24

Which phrase helps build rapport on a call?

25

What is the purpose of an IVR in a call center?

26

Wrap-up time after a call is also known as?

27

Which approach helps handle an irate customer?

28

Which metric measures customer satisfaction after an interaction?

29

If a case requires higher authority, what should you do?

30

What is the main goal of a call center agent?

31

Which tool is commonly used to schedule meetings for a virtual assistant?

32

Which tool helps a VA manage emails efficiently?

33

Which automation tool helps a VA connect apps and workflows?

34

Which tool is commonly used for project/task management by VAs?

35

Which cloud storage service is used to share documents with clients?

36

Which tool is used for voice interactions and transcription by a VA?

37

Which communication tool is essential for real-time chat with clients?

38

Which tool helps VA schedule social media posts?

39

Which tool is used for note-taking and organizing ideas?

40

Which CRM tool helps manage client interactions and data?

41

What is a virtual assistant primarily designed to do?

42

Which wake word activates Amazon's virtual assistant?

43

Which skill is commonly offered by virtual assistants?

44

What technology enables VA to understand language?

45

What is a major privacy concern with virtual assistants?

46

Which company developed Google Assistant?

47

Which task would you likely use a VA for scheduling?

48

What is a wake word in a virtual assistant?

49

What are third-party extensions for VAs commonly called?

50

Which feature is common on virtual assistants?

 
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