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CRM Essentials: True or False

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CRM Essentials: True or False

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CRM basics: true or false

Created by

Luisa Fernanda
Luisa Fernanda
Colombia

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CRM Essentials: True or False
 

CRM Essentials: True or FalseOnline version

CRM basics: true or false

by Luisa Fernanda
1

¿Un CRM significa Customer Relationship Management?

2

. ¿El CRM solo es un software sin una filosofía de trabajo detrás?

3

Un CRM permite centralizar, organizar y analizar información de clientes?

4

¿El CRM ayuda a mejorar la atención y fidelización de clientes?

5

¿Un CRM colaborativo conecta distintas áreas de la empresa como ventas, soporte y marketing?

6

¿Un CRM analítico estudia datos y patrones de clientes?

7

¿Existen tres tipos principales de CRM: colaborativo, analítico y operacional?

8

. ¿El CRM operacional se utiliza únicamente para la contabilidad?

9

. ¿HubSpot CRM es un software gratuito e ideal para marketing y ventas?

10

El CRM permite unificar canales de atención como teléfono, email, chat y redes sociales?

 
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