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Froggy Jumps
Froggy Jumps

Asesorando al Cliente en Toyota

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Asesorando al Cliente en Toyota

Froggy Jumps

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About this activity

Lee cuidadosamente cada pregunta y selecciona la respuesta correcta

Created by

Fernando Bautista
Fernando Bautista
Mexico

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Asesorando al Cliente en Toyota
 

Froggy Jumps

Asesorando al Cliente en ToyotaOnline version

Lee cuidadosamente cada pregunta y selecciona la respuesta correcta

by Fernando Bautista
1

En un día con muchos pendientes ¿cómo decides cuál atender primero?

2

¿Qué información debe capturarse en el DMS al abrir una orden de servicio?

3

¿Qué elementos incluye el checklist de inspección visual durante la recepción?

4

¿Cómo se asegura la trazabilidad del servicio en cada etapa del proceso?

5

¿Qué indicadores se utilizan para evaluar la eficiencia operativa del taller?

6

¿Cuál es el protocolo para comunicar hallazgos adicionales al cliente durante el servicio?

7

¿Qué herramientas digitales se utilizan para programar citas y gestionar la carga de trabajo?

8

¿Qué pasos deben seguirse antes de entregar el vehículo al cliente?

9

¿Cómo se documenta la satisfacción del cliente después del servicio?

10

¿Qué rol juega el asesor de servicio en la experiencia del cliente y cómo se mide su desempeño?

 
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