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Cuidados en el Servicio Público

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Cuidados en el Servicio Público

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About this activity

Cuestionario sobre el servicio público y cuidados.

Created by

Juliox C. Rubio R.
Juliox C. Rubio R.
Colombia

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Cuidados en el Servicio Público
 

Cuidados en el Servicio PúblicoOnline version

Cuestionario sobre el servicio público y cuidados.

by Juliox C. Rubio R.
1

Los ciudadanos tienen derecho a recibir información clara y comprensible sobre los trámites.

2

Los servicios públicos deben ofrecer múltiples canales de atención (presencial, teléfono, online) para satisfacer diversas necesidades.

3

Todos los trámites públicos se realizan sin necesidad de documentos y justificantes.

4

Existen guías de atención y normas de calidad que establecen plazos de respuesta.

5

Las tarifas de los trámites públicos nunca pueden cambiar con el tiempo.

6

Si un usuario no está de acuerdo con una decisión, no hay posibilidad de reclamar.

7

Los servicios públicos deben ser accesibles para todas las personas, incluidas las con discapacidad.

8

La atención al público funciona igual en todas las oficinas del país, sin importar horarios ni días.

9

Las autoridades pueden divulgar datos personales de un ciudadano a cualquier trabajador para acelerar un trámite.

10

Los funcionarios deben respetar la confidencialidad y proteger los datos personales de los ciudadanos.

 
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