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Froggy Jumps
Froggy Jumps

Atención y Servicios al Cliente

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Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

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Atención y Servicios al Cliente

Froggy Jumps

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About this activity

Prueba tu destreza en atención al cliente.

Created by

Julian David Muñoz Prieto
Julian David Muñoz Prieto
Colombia

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Atención y Servicios al Cliente
 

Froggy Jumps

Atención y Servicios al ClienteOnline version

Prueba tu destreza en atención al cliente.

by Julian David Muñoz Prieto
1

¿Qué es lo primero que debe hacer un representante al recibir una queja?

2

¿Cuál es una buena práctica para resolver un reclamo por teléfono?

3

¿Qué indica una buena atención al cliente?

4

¿Qué debe incluir una respuesta de servicio al cliente?

5

¿Qué canal suele ser más inmediato para resolver dudas rápidas?

6

¿Qué táctica ayuda a mantener la satisfacción del cliente?

7

¿Qué significa resolver con primera llamada?

8

¿Cómo manejar una queja de cliente en redes sociales?

9

¿Qué documento debe estar disponible para evitar malentendidos?

10

¿Qué actitud fomenta la fidelidad del cliente?

 
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