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Quiz de Atención al Cliente

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Quiz de Atención al Cliente

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About this activity

Desafía tu conocimiento sobre atención al cliente.

Created by

Orquidea Charles
Orquidea Charles
Dominican Republic

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Quiz de Atención al Cliente
 

Quiz de Atención al ClienteOnline version

Desafía tu conocimiento sobre atención al cliente.

by Orquidea Charles
1

El servicio de atención al cliente, o simplemente servicio al cliente, es el que ofrece una empresa para relacionarse con sus clientes.

2

El cliente Impaciente tiene mucha prisa. A veces, incluso es verdad.

3

El cliente agresivo discute, grita o polemiza sobre cualquier tema. La compra es un medio para demostrar su prepotencia.

4

El cliente indiferente escucha por cortesía, pero posiblemente le interesa otra cosa.

5

El cliente quisquilloso es detallista. No soporta la COACCIÓN. Solicita información, indaga, interroga. Comprueba y vuelve a comprobar.

6

El factor sorpresa es inútil para la fidelidad.

7

La medición de satisfacción no debe usarse para realizar mejoras.

8

La fidelidad del cliente depende solo de la rapidez en la entrega y no del servicio.

9

Fomentar el sentido de pertenencia ayuda a que el cliente se sienta parte de la empresa.

10

El factor sorpresa es una estrategia clave para la fidelidad del cliente.

11

Entre los instrumentos para medir la satisfacción del cliente se incluyen encuestas de satisfacción, sesiones de grupo, revisiones particulares y cliente oculto.

12

La experiencia del producto debe ir más allá del precio, añadiendo entretenimiento o experiencia.

13

Un buen seguimiento posventa, e incluso disculpas por retrasos, fortalece la confianza del cliente.

14

Los programas de lealtad no sirven para nada.

15

La atención al cliente debe ser estrictamente profesional y no usar tono cercano.

 
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