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Froggy Jumps
Froggy Jumps

CALIDAD EN EL SERVICIO

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CALIDAD EN EL SERVICIO

Froggy Jumps

Played 36

About this activity

PYME #2

Created by

Colombia

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CALIDAD EN EL SERVICIO
 

Froggy Jumps

CALIDAD EN EL SERVICIOOnline version

PYME #2

by Ana Maria Ortega Bello
1

Norma internacional que establece un sistema de gestión enfocado en garantizar la calidad de procesos y servicios

2

Conjunto de parámetros que regulan el trato, tiempos y uniformidad en los procesos de atención al cliente

3

Número máximo de timbres que debe sonar antes de responder en un call center, según protocolos de servicio

4

Fase final de la interacción con el cliente, donde se agradece y se reitera la disposición de servicio

5

Documento que funciona como un manual de buenas prácticas, asegurando la confiabilidad y seguridad de lo ofrecido

6

Habilidad clave en la atención al cliente, que implica comprender emociones y necesidades más allá de lo expresado

7

Norma internacional que regula el manejo de reclamaciones y la satisfacción del cliente

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