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Froggy Jumps
Froggy Jumps

Cortesía en la Atención al Cliente

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Cortesía en la Atención al Cliente

Froggy Jumps

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About this activity

Buenas prácticas en atención al cliente

Created by

Laura catalina Ortiz
Laura catalina Ortiz
Colombia

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Cortesía en la Atención al Cliente
 

Froggy Jumps

Cortesía en la Atención al ClienteOnline version

Buenas prácticas en atención al cliente

by Laura catalina Ortiz
1

¿Qué acción inicial debe hacerse al recibir a un cliente cara a cara?

2

Al atender por teléfono, ¿qué tono se recomienda?

3

¿Cómo manejar un cliente impaciente por esperar?

4

En atención presencial, ¿qué facilita la conexión con el cliente?

5

¿Qué frase es adecuada para empezar una consulta?

6

Si el cliente habla rápido, ¿qué hacer por teléfono?

7

¿Cómo se debe cerrar una llamada o visita?

8

Ante una queja, ¿qué actitud es clave?

9

Para clientes con barreras de comunicación, ¿qué es fundamental?

10

¿Qué detalle demuestra cortesía al despedirse?

 
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