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Froggy Jumps
Froggy Jumps

Terminología de Contact Center

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Terminología de Contact Center

Froggy Jumps

Played 116
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About this activity

Desafío de términos clave del contact center.

Created by

Aslhey Pineda
Aslhey Pineda
Colombia

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Terminología de Contact Center
 

Froggy Jumps

Terminología de Contact CenterOnline version

Desafío de términos clave del contact center.

by Aslhey Pineda
1

Que estudio Nelson

2

Que es una acción correctiva

3

Como tomar una acción preventiva

4

Que significa las siglas ACD

5

¿Qué hace un asesor telefónico?

6

¿Qué hace un asesor telefónico?

7

1. ¿Qué significa ANI?

8

El ASA empieza a contar la seleccion de atención de un asesor

9

Que es browser

10

Call blending en que consiste

11

Computer telephony integration como serían sus siglas

12

Service desk es una ayuda revolucionaria

13

Inbound recibe las llamadas entrantes o

14

Holdtime que significa

15

Que es un skill

16

Que mide el tiempo medio ACD

17

Que es tiempo auxiliar

18

Que mide el TMO

 
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