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About this activity

Juego de taller

Created by

Luis santiago pulido benitez
Luis santiago pulido benitez
Colombia

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Juego de taller

by Luis santiago pulido benitez
1

Se realiza para evitar que un defecto o no conformidad ocurra en el futuro.

2

Son llamadas de salida emitidas por el contact center hacia clientes o prospectos.

3

Es el software utilizado para acceder a las páginas de internet.

4

Es el tiempo promedio que tarda un cliente en ser atendido después de ser asignado a un asesor.

5

Es una herramienta que reemplaza y mejora al Help Desk, optimizando el servicio de TI.

6

Es la acción para eliminar las causas de un error potencial antes de que ocurra.

7

Es el tiempo que un cliente pasa en espera mientras lo atiende un asesor.

8

Es una mesa de ayuda que atiende solicitudes de soporte técnico de usuarios internos.

9

Son llamadas que hace el contact center a clientes y prospectos.

10

Son personas que únicamente reciben llamadas y no pueden hacer otra gestión.

11

Es el promedio de tiempo que dura toda la gestión de una llamada, incluyendo conversación y cierre.

12

Es el tiempo que el asesor permanece en una llamada en curso.

13

Es la habilidad personal de una asesor telefónico para vender más.

14

Es el sistema que distribuye de forma automática las llamadas entrantes a los asesores disponibles.

15

Es un sistema que integra los servicios de telefonía y cómputo de manera coordinada.

16

Es la tecnología que combina automáticamente llamadas entrantes y salientes.

17

Es el navegador de internet que permite acceder a diferentes paginas web.

18

Es el tiempo usado por el asesor para descansos, retroalimentación o actividades personales.

 
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