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Crossword Puzzle
Crossword Puzzle

Juego de aprendizaje

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Juego de aprendizaje

Crossword Puzzle

Played 25
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About this activity

Debes resolver este crucigrama
con cada una de las actividades realizadas

Created by

Sharon Bello
Sharon Bello
Colombia

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Juego de aprendizaje
 

Crossword Puzzle

Juego de aprendizajeOnline version

Debes resolver este crucigrama con cada una de las actividades realizadas

by Sharon Bello
1

Conjunto de información organizada que almacena datos relacionados para su consulta y gestión.

2

Área que recibe y hace llamadas telefónicas para atención a clientes

3

Centro que gestiona contactos por teléfono e internet (multicanal

4

Contratación de servicios externos especializados para manejar procesos de la empresa.“

5

Gestión interna con infraestructura propia para atención al cliente.

6

Uso de infraestructura propia, pero personal especializado externo para la operación.

7

Estrategia organizada para realizar o recibir llamadas con objetivos específicos.

8

Sistema automático que marca números anticipadamente para optimizar llamadas.

9

Sistema que graba y analiza llamadas para mejorar calidad y servicio.

10

Sistema que gestiona y controla costos y uso de llamadas entrantes y salientes.“

3
6
9
2
7
10
8
5
1
4
 
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