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Crossword Puzzle
Crossword Puzzle

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Crossword Puzzle

ATENCIÓN EFECTIVAOnline version

Escribe la palabra correcta de acuerdo a lo aprendido en el Modulo 1 "Tríada del Servicio"

by Capacitacion VNA
1

Es la persona que está en el centro de la tríada y para quien existe el servicio.

2

Es lo que se ofrece al cliente, en este caso las motos Vento.

3

Es quien conecta al cliente con el producto y genera confianza en la compra.

4

Marca de motocicletas que sirve como ejemplo en la aplicación de la tríada del servicio.

5

Es la experiencia completa que se brinda al cliente, no solo la moto que compra.

6

Característica esencial que el cliente espera del producto y del servicio. Inicia con C.

6
2
1
5
4
3
 
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