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Froggy Jumps
Froggy Jumps

Llamadas y Validaciones

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Llamadas y Validaciones

Froggy Jumps

Played 5
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About this activity

Prueba tus conocimientos de atención al cliente.

Created by

JOSELINE
JOSELINE
Mexico

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Llamadas y Validaciones
 

Froggy Jumps

Llamadas y ValidacionesOnline version

Prueba tus conocimientos de atención al cliente.

by JOSELINE
1

¿Qué acción se debe realizar al inicio de la llamada?

2

¿Qué datos se utilizan para el proceso de autenticación?

3

¿Qué validaciones debes realizar si un cliente reporta rechazo de retiro de gastos de matrimonio?

4

¿Cuáles son las acciones para solicitar tiempo de espera en la llamada?

5

Acciones que demuestran que no estás atento a la interacción

6

Menciona frases de cortesía que puedes utilizar durante la interacción

7

Frases coloquiales y/o extranjerismos que no debes utilizar dentro de la llamada

8

Requisitos para solicitar un retiro por desempleo IMSS

9

¿Qué acciones debes realizar para asegurar el proceso correcto en una llamada?

10

Acciones que pueden perjudicar tu registro de información

 
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