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Reto: Elementos de Atención al Ciudadano

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Reto: Elementos de Atención al Ciudadano

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Elementos clave de la atención al ciudadano.

Created by

Eneidy Soto
Eneidy Soto
Dominican Republic

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Reto: Elementos de Atención al Ciudadano
 

Reto: Elementos de Atención al CiudadanoOnline version

Elementos clave de la atención al ciudadano.

by Eneidy Soto
1

La atención al ciudadano se realiza únicamente de forma presencial.

2

La accesibilidad de la información es un elemento clave de la atención al ciudadano.

3

Existen canales de atención presenciales, telefónicos y digitales.

4

La Atención al ciudadano es el servicio que las instituciones públicas ponen a disposición de los ciudadanos?

5

En la cultura de servicio todos los miembros de la institución están comprometidos en brindar un servicio excepcional y superar las expectativas del usuario?

6

La calidad en el servicio es responsabilidad del personal de atención al usuario?

7

Los resultados de una buena calidad: Son esos resultados medibles de los esfuerzos de gestión de calidad?

8

La Empatía es fundamental en la calidad en el servicio

9

La falta de una cultura de calidad incide en una atención inadecuada al ciudadano

10

La falta de comunicación es un factor que incide en una atención inadecuada al ciudadano

 
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