PSPM & Customer Service Quiz

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Quiz on PSPM and Customer Service basics.

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Gómez Cruz Mariana Itzel

Mexico

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PSPM & Customer Service Quiz


Froggy Jumps PSPM & Customer Service QuizOnline version Quiz on PSPM and Customer Service basics. by Gómez Cruz Mariana Itzel 1 What is Product and Service Portfolio Management (PSPM)? a A single project used to develop one product. b A framework to balance and optimize a company's products and services. c A marketing tactic for selling a product. 2 What is the main objective of PSPM? a Cut all costs regardless of value. b Maximize value across the portfolio and align with strategy. c Increase only revenue of a single product. 3 Why is PSPM important for a business? a It replaces customer support. b It focuses only on product design without strategy. c It ensures balanced investment and strategic fit across offerings. 4 Give an example of PSPM in action. a A software company prioritizing features across several apps. b A manufacturing plant maintenance schedule. c A one-time advertising campaign. 5 What is Customer Service? a Only a sales tactic. b Support provided to customers before, during, and after purchase. c A product development method. 6 What is a key objective of Customer Service? a Minimize staff training. b Maximize production speed. c Resolve issues quickly and boost customer satisfaction. 7 Why is customer service important? a Builds loyalty, trust, and repeat business. b Only affects pricing. c Has no impact on brand reputation. 8 Which describes good customer service? a Overloading customers with information. b Delaying replies to customers. c Fast, clear responses with helpful solutions. 9 How do PSPM and Customer Service relate? a Customer service only affects marketing, not offerings. b PSPM defines offerings; customer service delivers value to customers. c They are unrelated. 10 Which KPI suits PSPM? a Page views on a product page. b Units produced per hour. c Portfolio value or strategic-alignment score.

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PSPM & Customer Service Quiz

Froggy Jumps

About this activity

Created by

Download the paper version to play

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PSPM & Customer Service QuizOnline version

by Gómez Cruz Mariana Itzel

What is Product and Service Portfolio Management (PSPM)?

What is the main objective of PSPM?

Why is PSPM important for a business?

Give an example of PSPM in action.

What is Customer Service?

What is a key objective of Customer Service?

Why is customer service important?

Which describes good customer service?

How do PSPM and Customer Service relate?

Which KPI suits PSPM?