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Crossword Puzzle
Crossword Puzzle

Relation Client – Mots Fléchés

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Relation Client – Mots Fléchés

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About this activity

Mots Fléchés sur la relation client

Created by

Éric Renaud
Éric Renaud
France

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Relation Client – Mots Fléchés
 

Crossword Puzzle

Relation Client – Mots FléchésOnline version

Mots Fléchés sur la relation client

by Éric Renaud
1

Jugement global que l'on porte sur sa propre valeur.

2

Action de répéter les propos du client pour vérifier sa compréhension.

3

Technique qui consiste à sourire pour rendre son ton de voix plus chaleureux.

4

Sentiment de sécurité qui permet d'agir et de s'exprimer sans crainte excessive.

5

Attitude de la méthode PORTER qui consiste à ne pas juger le client.

6

Nom du modèle qui aide à gérer les conflits de manière constructive (acronyme de 4 lettres).

7

Action de laisser un client s'exprimer sans l'interrompre.

8

Qualité de la voix, en dehors des mots eux-mêmes, qui transmet des émotions.

9

Outil mémotechnique pour une attitude positive en relation client (acronyme de 6 lettres).

10

La derniére étape de la méthode DESC est de _______.

5
3
9
7
2
6
1
10
4
8
 
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