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Client Types & Needs Quiz

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About this activity

Assess understanding of customer types and advisor needs.

Created by

Santiago Arismendy
Santiago Arismendy
Colombia

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Client Types & Needs Quiz
 

Client Types & Needs QuizOnline version

Assess understanding of customer types and advisor needs.

by Santiago Arismendy
1

A decisive client tends to want direct answers and concrete next steps.

2

A silent client often appreciates clear, concise information and follow-up questions.

3

A decisive client does not need any options; they know what they want.

4

An angry client prefers long, detailed explanations without urgency.

5

An indecisive client doesn't benefit from a structured decision-making process.

6

A silent client dislikes follow-up questions and prefers to end the call quickly.

7

A well-informed client is uninterested in pricing transparency.

8

For an angry client, asking for a quick resolution can help reduce tension.

9

An indecisive client benefits from a structured decision-making process and options.

10

A well-informed client values transparent pricing and availability of sources.

11

A friendly customer often wants to make fun of things during the interaction with the agent

12

An indecisive customer prefers to be asked with long questions and be offered with multiple options

13

An angry customer prefers quick responses and concrete solutions.

 
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