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Crossword Puzzle
Crossword Puzzle

Conceptos clave de la satisfacción del cliente

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Conceptos clave de la satisfacción del cliente

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About this activity

Términos esenciales para evaluar la experiencia.

Created by

yulian perez
yulian perez
Colombia

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Conceptos clave de la satisfacción del cliente
 

Crossword Puzzle

Conceptos clave de la satisfacción del clienteOnline version

Términos esenciales para evaluar la experiencia.

by yulian perez
1

Medida de cuán contento quedó el cliente con la experiencia.

2

Procedimiento de recopilación de opiniones mediante preguntas.

3

Puntuación que mide la lealtad de los clientes a una marca.

4

Evaluación del esfuerzo que realiza el cliente para resolver su necesidad.

5

Capacidad de una empresa para hacer regresar a sus clientes.

6

Percepción pública de una empresa basada en experiencias previas.

7

Manifestación de insatisfacción cuando algo falla o no cumple expectativas.

8

Preferencia constante por una marca o producto frente a la competencia.

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