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Crossword Puzzle
Crossword Puzzle

Experiencia de Cliente

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Experiencia de Cliente

Crossword Puzzle

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About this activity

Resuelve el crucigrama de la experiencia del cliente

Created by

Chaleen Silva
Chaleen Silva
Honduras

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Experiencia de Cliente
 

Crossword Puzzle

Experiencia de ClienteOnline version

Resuelve el crucigrama de la experiencia del cliente

by Chaleen Silva
1

Clientes que brindan una puntuación de 9 y 10, denominados "Lovers"

2

Clientes que brindan una puntuación entre 7 y 8, denominados "No Tan Satisfechos como para promover nuestra marca”

3

Clientes que brindan una puntuación entre 0 y 6, denominados "Haters"

4

Métrica que mide la lealtad y grado de recomendación de un cliente

5

Mide la relación empleado-empresa desde su inicio en la organización

6

NPS que mide la colaboración entre áreas.

7

Es el NPS que mide el grado de recomendación y satisfacción después de una interacción en específico

8

NPS que mide la relación del cliente, grado de recomendación y satisfacción en un periodo de tiempo determinado

9

Nivel de satisfacción total de la experiencia vivida y permite accionar mejor

10

Nivel de esfuerzo del cliente, mide qué tan fácil o qué tan difícil es interactuar con la empresa

5
1
3
6
4
10
 
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