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Atención al cliente: conceptos clave

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Atención al cliente: conceptos clave

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Created by

Juan José Bravo
Juan José Bravo
Spain

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Atención al cliente: conceptos clave
 

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Atención al cliente: conceptos claveOnline version

Completa el texto sobre atención al cliente.

by Juan José Bravo
1

El hoy tiene gran importancia en todas las empresas , porque ha aumentado la y existe mayor exigencia por parte de los clientes en el servicio y el trato que ofrecen . Es posible definir el como el conjunto de actividades , relacionadas entre sí , desarrolladas por la empresa vendedora y orientadas a satisfacer las , identificando tanto sus necesidades actuales como futuras para que puedan ser satisfechas .

2

La no está constituida por una única actividad , sino que se trata de un de diseñadas para impulsar la compra de un producto o servicio a través de un acercamiento con el . En la actualidad este tipo de operaciones ha sufrido grandes y ha pasado de considerar al vendedor como promovedor de productos a un profesional vinculado con la empresa y el mercado .

 
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