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Desafío: Clientes Interno vs Externo

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Distingue entre cliente interno y externo.

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Colombia

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Desafío: Clientes Interno vs Externo
 

Desafío: Clientes Interno vs ExternoOnline version

Distingue entre cliente interno y externo.

by Katherine Cruz Polania
1

El cliente interno y externo requieren exactamente los mismos canales de comunicación siempre.

2

Un cliente externo no debe expresar quejas para evitar conflictos.

3

Ambos buscan satisfacción y calidad en el servicio.

4

El cliente interno es la persona o área que recibe servicios dentro de la organización.

5

El cliente externo es quien compra bienes o servicios para uso fuera de la organización.

6

La atención al cliente tiene como único objetivo aumentar ventas sin considerar experiencia.

7

El feedback del cliente interno es útil para mejorar procesos y eficiencia.

8

Un cliente interno no puede influir en la calidad del producto final.

9

La atención al cliente busca fidelizar y mantener una buena relación.

10

El cliente externo nunca participa en procesos de mejora interna.

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