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Crossword Puzzle
Crossword Puzzle

Claves del Servicio al Cliente

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Claves del Servicio al Cliente

Crossword Puzzle

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About this activity

Términos esenciales sobre atención y experiencia.

Created by

Fabián Galvis Arango
Fabián Galvis Arango
Colombia

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Claves del Servicio al Cliente
 

Crossword Puzzle

Claves del Servicio al ClienteOnline version

Términos esenciales sobre atención y experiencia.

by Fabián Galvis Arango
1

Estado de contento tras recibir un servicio.

2

Acción de escuchar y responder a las necesidades de un consumidor.

3

Expresión de descontento por parte de un cliente respecto a un servicio.

4

Proceso de encontrar una respuesta o remedio a un problema planteado.

5

Info o comentarios que el cliente comparte sobre su experiencia.

6

Conjunto de actividades para satisfacer las necesidades de los consumidores.

7

Persona encargada de interactuar con los clientes y resolver sus inquietudes.

8

Conjunto de percepciones y emociones que un cliente vive durante la interacción.

5
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7
1
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6
 
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