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Froggy Jumps
Froggy Jumps

Pelayanan Pelanggan: Penanganan Keluhan

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Pelayanan Pelanggan: Penanganan Keluhan

Froggy Jumps

Played 9
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About this activity

Tips praktis mengelola pelanggan dan keluhan

Created by

Nadela Novita
Nadela Novita
Indonesia

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Pelayanan Pelanggan: Penanganan Keluhan
 

Froggy Jumps

Pelayanan Pelanggan: Penanganan KeluhanOnline version

Tips praktis mengelola pelanggan dan keluhan

by Nadela Novita
1

Apa tujuan utama pelayanan pelanggan?

2

Langkah pertama saat menerima keluhan pelanggan?

3

Elemen komunikasi efektif dalam menangani keluhan?

4

Teknik menenangkan pelanggan marah?

5

KPI penting dalam layanan pelanggan?

6

Langkah 4 penanganan keluhan yang umum?

7

Apa itu empati dalam pelayanan?

8

Tindakan saat keluhan melibatkan prosedur internal?

9

Mengapa catat keluhan penting?

10

Cara evaluasi kepuasan pelanggan pasca penanganan?

 
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