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Crossword Puzzle
Crossword Puzzle

Conceptos clave de la experiencia del cliente

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Conceptos clave de la experiencia del cliente
 

Crossword Puzzle

Conceptos clave de la experiencia del clienteOnline version

Palabras y definiciones para crucigrama.

by Dafne López
1

Habilidad de ponerse en el lugar del cliente y entender sus emociones.

2

Resultado positivo cuando un cliente sigue comprando y recomienda una marca.

3

Herramienta común para medir satisfacción del cliente.

4

Métrica que mide la satisfacción del cliente en una escala (Customer Satisfaction Score).

5

Indicador que mide la disposición del cliente a recomendar una marca.

6

Retroalimentación que un cliente da sobre su experiencia.

7

Estrategia que integra todos los canales de atención para dar una experiencia consistente.

8

Capacidad de resolver rápido y sin errores las necesidades del cliente.

9

Mapa que describe las etapas del cliente al interactuar con una marca.

9
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