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Froggy Jumps
Froggy Jumps

Service Attitude Essentials

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Service Attitude Essentials

Froggy Jumps

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About this activity

Quiz on positive service mindset.

Created by

Anggrainie 5
Anggrainie 5
Indonesia

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Service Attitude Essentials
 

Froggy Jumps

Service Attitude EssentialsOnline version

Quiz on positive service mindset.

by Anggrainie 5
1

What is a key component of a positive service attitude?

2

Which behavior demonstrates active listening?

3

How should you handle a difficult customer?

4

What does 'under promise, over deliver' relate to in service?

5

Why is body language important in service?

6

Which action shows proactive service?

7

How to respond to a complaint?

8

What is the effect of a positive attitude on teamwork?

9

Which trait is essential for service recovery?

10

How should you follow up after service?

11

Seorang pelanggan datang dengan wajah kesal dan nada bicara yang tinggi karena produk yang dibelinya rusak. Sikap pelayanan yang paling tepat untuk menghadapi situasi ini adalah...

 
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