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About this activity

Verdadero o falso

Created by

Mariam Perez
Mariam Perez
Honduras

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Cliente Incógnito
 

Cliente IncógnitoOnline version

Verdadero o falso

by Mariam Perez
1

Si el cliente le dice que No quiere el programa de puntos ¿Usted debe explicarle en que consiste?

2

Si un producto tiene canje, usted No le explica al cliente que el producto tiene canje.

3

Si un producto tiene canje. ¿Usted no debe darle promociones del mes o del día?

4

Si hay cosas sobre las vitrinas que no deberían estar ¿Pierde el punto en el CI?

5

¿No es importante pedirle al cliente el Ticket?

6

¿Usted debe portar siempre su carnet?

7

El CI evaluará que el TV de la sucursal se encuentre encendido y NO que este transmitiendo la publicidad vigente.

8

El CI verificará si el producto en físico concuerda con la presentación del producto facturado en sistema

9

El efectivo recibido por el cliente Incógnito no importa que sea el correcto.

10

Toda la rotulación interna/externa de la sucursal no debe encontrarse vigente.

11

El cliente incógnito revisa la limpieza interna de la sucursal, cámaras de refresco, góndolas, estantes frontales y vitrinas.

12

El cliente incógnito no valida que se cumpla con el horario que aparece en la página web

13

El cliente Incognito evalúa aseguradoras cada 3 meses

 
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