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Froggy Jumps
Froggy Jumps

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Froggy Jumps

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About this activity

Resolucion del repaso

Created by

Johnny
Johnny
Bolivia

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Froggy Jumps

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Resolucion del repaso

by Johnny
1

¿Qué se entiende por comercio electrónico?

2

¿En qué década surgió el comercio electrónico de forma más evidente?

3

Diferencia principal entre comercio electrónico y negocio electrónico:

4

Una de las características esenciales del comercio electrónico es:

5

Una ventaja del comercio electrónico es:

6

Una limitación importante del comercio electrónico es:

7

¿Cuál de estos es un uso del comercio electrónico?

8

Los elementos básicos del comercio electrónico incluyen:

9

El modelo B2B (Business to Business) se refiere a:

10

El modelo B2C (Business to Consumer) corresponde a:

11

El modelo C2C (Consumer to Consumer) se evidencia en:

12

El modelo G2C (Government to Consumer) hace referencia a:

13

¿Quién es el cliente en el comercio electrónico?

14

¿Qué es la atención al cliente?

15

Según Christopher, Payne & Ballantyne (1994), un elemento esencial de calidad en la atención al cliente es:

16

¿Qué fase corresponde a la claridad del portal, presentación de productos y políticas de empresa?

17

Durante la fase de compra, la clave es:

18

En la post-venta, una buena práctica es:

19

Un principio fundamental de la atención al cliente en e-commerce es:

20

El perfil del cliente digital se caracteriza por:

 
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