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Crossword Puzzle
Crossword Puzzle

Gurús de la Calidad

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Gurús de la Calidad

Crossword Puzzle

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About this activity

Descubre a los grandes nombres de la gestión de la calidad.

Created by

lupita
lupita
Mexico

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Gurús de la Calidad
 

Crossword Puzzle

Gurús de la CalidadOnline version

Descubre a los grandes nombres de la gestión de la calidad.

by lupita
1

Pionero de la gestión de la calidad total, promovió la mejora continua y el uso de datos.

2

Experto que popularizó la calidad como proceso organizacional y la planificación de la calidad.

3

Defensor de la norma cero defectos y la prevención como base de la calidad.

4

Propuso diagramas de causa y efecto para identificar problemas.

5

Investigó robustez del producto y diseño para tolerar variaciones.

6

Enfatizó la calidad total y la gestión de niveles de perfección.

7

Desarrolló el modelo que clasifica expectativas del cliente en tres tipos.

8

“Pequeños cambios, gran impacto”

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