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Desafío de Atención al Cliente M2

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Desafío de Atención al Cliente M2

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Evalúa tu atención al cliente en servicio de calidad.

Created by

Erwin Lopez
Erwin Lopez
Guatemala

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Desafío de Atención al Cliente M2
 

Desafío de Atención al Cliente M2Online version

Evalúa tu atención al cliente en servicio de calidad.

by Erwin Lopez
1

Se revisa la bomba y se despacha el combustible.

2

En el cierre, se puede omitir la confirmación del total o el método de pago.

3

Se debe consultar la preferencia entre gasolina o diésel y entre súper o regular.

4

¿Durante el saludo, es necesario mirar al cliente a los ojos?

5

El saludo inicial recomendado es 'Buen día, bienvenido a PASS'.

6

¿Se deben ofrecer servicios extras como agua, aceite, parabrisas o llantas?

7

La revisión de la bomba se puede omitir si hay prisa.

8

¿Debes mirar al cliente a los ojos y mantener una postura adecuada?

 
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