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Froggy Jumps
Froggy Jumps

Atención Cliente Vet

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Froggy Jumps

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About this activity

Cuestionario sobre técnicas de atención

Created by

Wendy Torrez
Wendy Torrez
Nicaragua

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Atención Cliente Vet
 

Froggy Jumps

Atención Cliente VetOnline version

Cuestionario sobre técnicas de atención

by Wendy Torrez
1

¿Cuál es la primera acción clave al recibir a un cliente veterinario?

2

¿Qué tipo de preguntas favorecen una conversación más informativa?

3

Para entender mejor la preocupación del dueño, debes:

4

¿Qué actitud mejora la confianza entre cliente y clínica?

5

En una consulta, ¿qué aporta educación al cliente?

6

Cuando el cliente está alterado, debes:

7

¿Qué técnica ayuda a evitar malentendidos en costos?

8

Al finalizar, ¿qué es crucial confirmar?

9

¿Qué componente evita filtración de información sensible?

10

Durante el seguimiento, ¿cuál es buena práctica?

 
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