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Froggy Jumps
Froggy Jumps

SC4: Servicio al Cliente

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SC4: Servicio al Cliente

Froggy Jumps

Played 4
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About this activity

Reglas clave de PQRS con SC4

Created by

Sofía Verano
Sofía Verano
Colombia

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SC4: Servicio al Cliente
 

Froggy Jumps

SC4: Servicio al ClienteOnline version

Reglas clave de PQRS con SC4

by Sofía Verano
1

¿Qué significa la sigla SC4 en PQRS?

2

¿Cuál es el primer pilar de la fórmula SC4?

3

¿Qué enfatiza el pilar 'Conexión con el cliente'?

4

¿Qué implica el 'Contenido de valor'?

5

¿Qué se recomienda al cerrar un caso?

6

¿Qué busca la 'Personalización' en SC4?

7

¿Qué hacer ante una conversación tensa?

8

¿Qué pregunta corresponde al 'Cierre de gestión'?

 
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