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SC4 Servicio al Cliente: Verdadero o Falso

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About this activity

Reto rápido sobre la fórmula SC4 y PQRS.

Created by

Sofía Verano
Sofía Verano
Colombia

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SC4 Servicio al Cliente: Verdadero o Falso
 

SC4 Servicio al Cliente: Verdadero o FalsoOnline version

Reto rápido sobre la fórmula SC4 y PQRS.

by Sofía Verano
1

Es mejor callar y no confirmar próximos pasos para evitar malentendidos.

2

Se recomienda negar la solución cuando el cliente pregunta algo.

3

La fórmula SC4 propone usar guiones rígidos para estandarizar respuestas.

4

Es importante practicar la escucha activa y validar emociones.

5

La apertura de la conversación debe ser empática y profesional.

6

Se debe identificar al cliente y el caso de forma completa.

7

El cierre de gestión debe incluir el número de caso y los próximos pasos.

8

La fórmula SC4 guía PQRS y SAC para la atención al cliente.

9

No es necesario registrar el número de caso al cerrar una gestión.

10

El lenguaje positivo se evita para mantener profesionalidad.

 
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