New game
Download
SCORM download
To be used in an LMS (Moodle, Blackboard...)
Regular download
To be published on a website or blog.
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.
Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.
Get Academic Plan
If you wish, you can download a demo game here and test its integration:
Share game
Yes or No
Yes or No

Reto de Servicio al Cliente

Integrate it into your platform
G. Classroom M. Teams
You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.
Download
You have exceeded the maximum number of games you can integrate into Google Classroom with your current Plan.

To integrate as many games as you want in Google Classroom, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
You have exceeded the maximum number of games you can integrate into Microsoft Teams with your current Plan.

To integrate as many games as you want in Microsoft Teams, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.

If you wish, you can download a demo game here and test its integration:

Get Academic Plan

Reto de Servicio al Cliente

Yes or No

Played 0
Create copy

About this activity

Descubre buenas prácticas de atención al cliente.

Created by

Jean Carlos Zeledon Espinoza
Jean Carlos Zeledon Espinoza
Costa Rica

Download the paper version to play

Make your own free game from our game creator
Compete against your friends to see who gets the best score in this game
Make challenge

Top Games

 %
Anonymous
Anonymous
 %
%
%
You have exceeded the maximum number of games you can print with your current Plan.

To print as many games as you want, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Print your game
Reto de Servicio al Cliente
 

Reto de Servicio al ClienteOnline version

Descubre buenas prácticas de atención al cliente.

by Jean Carlos Zeledon Espinoza
1

Si el cliente está equivocado, no es necesario explicarle por qué.

2

La empatía facilita resolver conflictos con el cliente.

3

Las políticas internas deben cambiarse para cada cliente para ganar su favor.

4

Escuchar activamente ayuda a comprender las necesidades del cliente.

5

Hablar en un tono dominante impresiona más al cliente.

6

Confirmar la resolución y pedir retroalimentación cierra bien la interacción.

7

Las quejas deben silenciarse si son repetitivas.

8

Ofrecer soluciones tangibles mejora la satisfacción.

9

Un cliente nunca debe ser trasladado a otro agente si ya habló con alguien más.

10

Un saludo cortés establece una primera impresión positiva.

 
Are you sure you want to leave the page?

If you leave the page, you will lose your game progress.