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Crossword Puzzle
Crossword Puzzle

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Crossword Puzzle

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ANSWER ALL THE QUESTION

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Indonesia

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Crossword Puzzle

Customer ServiceOnline version

ANSWER ALL THE QUESTION

by Yuami Damayanti
1

A sincere facial expression that creates a friendly impression.

2

Providing high-quality service that exceeds expectations.

3

The act of listening carefully to guest complaints.

4

Department focusing on building good relationships with guests.

5

A polite and warm welcome given to guests.

6

Delivering help, information, and solutions to customers.

7

Showing understanding of the guest’s feelings.

8

One of the 3S concepts: actively interacting so guests feel valued.

9

The result of a positive guest experience is loyalty.

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