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About this activity

Read the statements about customer service.

Created by

Silvina Velazquez
Silvina Velazquez
Colombia

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Read the statements about customer service.

by Silvina Velazquez
1

1 Listen to your customers and .

2 Develop a with your . A customer will appreciate it when you treat him or her as a person .

3 Be . If you can't answer the customer's question or a problem , tell them .

4 Be and take . If you can't help the customer , find someone who can .

5 Don't things you can't keep .

6 Be . Know the facts about your company , products , and policies .

7 Understand and anticipate your customers' .

8 Check that are with the service they receive .

 
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