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Froggy Jumps
Froggy Jumps

SLA: Guía de Gestión de Servicios

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SLA: Guía de Gestión de Servicios

Froggy Jumps

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About this activity

Preguntas clave sobre Acuerdos de Nivel de Servicio.

Created by

Marin zamora
Marin zamora
Colombia

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SLA: Guía de Gestión de Servicios
 

Froggy Jumps

SLA: Guía de Gestión de ServiciosOnline version

Preguntas clave sobre Acuerdos de Nivel de Servicio.

by Marin zamora
1

¿Qué es un SLA en TI?

2

¿Qué métrica típica mide un SLA?

3

¿Qué busca lograr el propósito del SLA?

4

¿Qué incluye el elemento Servicios y Alcance?

5

¿Qué significa Niveles de Servicio?

6

¿Qué aborda la categoría Responsabilidades?

7

¿Qué es el Proceso de Escalada?

8

¿Qué implican las Penalizaciones/Créditos?

9

¿Qué cubre el Ciclo de Vida del SLA?

10

¿Qué beneficio clave trae un SLA bien gestionado?

 
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