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Froggy Jumps
Froggy Jumps

RBN 1st Assessment September

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RBN 1st Assessment September

Froggy Jumps

(1)
Played 28
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About this activity

All questions pertain to the secret shopper process.

Created by

Pau Hernandez
Pau Hernandez
Philippines

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RBN 1st Assessment September
 

Froggy Jumps

RBN 1st Assessment SeptemberOnline version

All questions pertain to the secret shopper process.

by Pau Hernandez
1

What should the status be if the office contact confirms the doctor is present but declines to verify any additional details?

2

What is the appropriate question (GQ) to ask when a provider is no longer affiliated with the practice?

3

What should the status be if the provider is fully retired?

4

If the office contact didn’t confirm whether the doctor is there and simply referred you to their website, what status should be used?

5

1st attempt: During the first attempt, the office contact was uncertain and redirected the call to credentialing; however, the call was routed to voicemail. What is the appropriate phone scoring in this case?

6

In reference to question 5, what status should be assigned?

7

The initial office contact was unable to verify the doctor's information. Should we request a transfer to the credentialing department?

8

What is the appropriate question to ask (GQ) when a provider is not affiliated with the practice?

9

The doctor is present at the correct practice address and is accepting new patients; however, the office contact was unable to confirm whether an appointment could be scheduled. What status should be assigned?

10

The office contact proactively provided the provider’s direct phone number for manual dialing (FALSE 3). What address score should be assigned in this case?

 
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