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Crossword Puzzle
Crossword Puzzle

Conexión de Calidad: CSAT

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Conexión de Calidad: CSAT
 

Crossword Puzzle

Conexión de Calidad: CSATOnline version

Claves para mejorar la satisfacción del cliente.

by Adriana Pineda Hurtatiz
1

Capacidad de comprender y compartir sentimientos ajenos.

2

Acto de oír atentamente para comprender necesidades del cliente.

3

Proceso mediante el cual se identifica la identidad de un cliente.

4

Actuar anticipando problemas para evitar que surjan.

5

Retroalimentación recibida para mejorar procesos.

6

La medida de seguridad más básica para proteger el acceso a una cuenta.

7

Proceso de adquirir habilidades y conocimientos para realizar mejor el trabajo.

8

Medio de contacto autorizado por el cliente en su registro.

9

Cliente del comercio que adquiere un bien o servicio.

10

Un ejemplo de información personal y privada que nunca debe ser solicitada a un cliente sin un motivo válido y seguro.

11

Solicitud de un cliente de cambio de sus datos registrados.

12

Calificación por insatisfacción expresa del cliente.

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