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Froggy Jumps
Froggy Jumps

Juego de PQRS - Servicio al Cliente

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Juego de PQRS - Servicio al Cliente

Froggy Jumps

Played 9
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About this activity

Desafía tus conceptos de PQRS.

Created by

Gloria Milena Lopez Solano
Gloria Milena Lopez Solano
Colombia

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Juego de PQRS - Servicio al Cliente
 

Froggy Jumps

Juego de PQRS - Servicio al ClienteOnline version

Desafía tus conceptos de PQRS.

by Gloria Milena Lopez Solano
1

¿Qué significa la letra P de PQRS en servicio al cliente?

2

¿Cuál es el objetivo de una Queja en PQRS?

3

¿Qué término de PQRS se usa para solicitar información o acción?

4

¿Qué diferencia hay entre Queja y Reclamo?

5

¿Qué busca una Sugerencia en PQRS?

6

¿Qué indica un SLA en PQRS?

7

¿Qué no se debe hacer al registrar una PQRS?

8

¿Qué significa la categoría 'Reclamo' en PQRS?

9

¿Qué es crucial al gestionar una PQRS?

10

¿Qué canal es útil para recibir PQRS?

11

¿Qué significa PQR en servicio al cliente?

12

¿Cuál es el primer paso al recibir una PQR?

13

¿Entre qué rangos suele estar la resolución de una PQR?

14

¿Qué canal se utiliza para PQRs?

15

¿Qué información debe contener una PQR?

16

¿Qué significa 'cerrar' una PQR?

17

¿Qué es un SLA en PQR?

18

¿Qué implica brindar retroalimentación tras cerrar?

19

¿Qué es una solución proactiva en PQR?

20

¿Qué es una queja?

 
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