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Crossword Puzzle
Crossword Puzzle

Las 5W

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Las 5W

Crossword Puzzle

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About this activity

Términos clave para describir un servicio turístico.

Created by

Eli Soriano
Eli Soriano
Mexico

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Las 5W
 

Crossword Puzzle

Las 5WOnline version

Términos clave para describir un servicio turístico.

by Eli Soriano
1

¿Qué ocurrió?, ¿Cuál es el problema o la necesidad del cliente?

2

¿Dónde ocurrió el problema? ¿En qué lugar físico?

3

Momento en el que sucedió el incidente/problema

4

Razón y causa del problema o situacion

5

El cliente afectado o el responsable de la situación:

6

Las 5W se enfocan en:

6
5
2
4
3
1
1

Las 5W son ________ de aplicar:

2

Las 5W son ________ de aplicar:

3

Sirve para recolectar:

1
2
 
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