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Crossword Puzzle
Crossword Puzzle

Resolución de Conflictos: palabras clave

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Resolución de Conflictos: palabras clave

Crossword Puzzle

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About this activity

Términos clave sobre negociación y mediación.

Created by

CIRO ALEGRIA
CIRO ALEGRIA
Peru

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Resolución de Conflictos: palabras clave
 

Crossword Puzzle

Resolución de Conflictos: palabras claveOnline version

Términos clave sobre negociación y mediación.

by CIRO ALEGRIA
1

Proceso de intercambiar puntos de vista para hallar una solución conjunta entre las partes.

2

Intervención de un tercero para facilitar acuerdos ante un conflicto.

3

Persona neutral que facilita soluciones y propone opciones de arreglo.

4

Figura con autoridad para dictar o facilitar decisiones vinculantes.

5

Persona que ayuda a restablecer la comunicación y propone acuerdos.

6

Experto que asesora y guía en la solución de disputas mediante análisis.

7

Acto de oír atentamente para entender posturas y emociones.

8

Capacidad de comprender y compartir los sentimientos ajenos.

9

Conductas aprendidas que nos permiten comunicarnos y solucionar problemas con los demás.

10

Lo que se debe evitar al expresarse para no entorpecer el diálogo

11

Habilidad social que se demuestra al escuchar con atención y sin interrupciones

12

Un conflicto es más probable que se resuelva si las partes tienen esta cualidad para llegar a un acuerdo

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