QA Minigame

Froggy Jumps

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This game is in based to prepare you in the best way to avoid a QA regulatory coaching memo

Created by

Karen Mena

Mexico

This game is a version of QA Minigame

Download the paper version to play

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QA Minigame


Froggy Jumps QA MinigameOnline version This game is in based to prepare you in the best way to avoid a QA regulatory coaching memo by Karen Mena 1 If there would be only one primary in an account that had a death in the family. What would be the correct RFA dropdown? a Health Issues, as it's considered for relatives deceased b Deceased, as there was a relative who passed away c Other, as it's a specific case 2 Is this next statement a valid RFA?: "Cx said his wife was in charge to make payments". a Yes, as it was said by the cx b No, as it doesn't explain why the husband didn't make this payment c Yes, as it could apply for the dropdown X1-Other 3 If a customer says his account is frozen, what would be the right RFA? a Delay receivables, as it's delayed to be unfrozen to use it again b Other, as it's a specific case related with this account c Dispute, as it's frozen due to a dispute with the bank 4 If there was a dispute, is it necessary to leave notes about it? a Yes, as RFA requires details in CACs notes b No, as it's enough with RFA dropdown c Maybe, just in case QA wants to review details 5 If a business owner tells us for RFA "My business is in process to be closed as I will fill a bankruptcy", which RFA dropdown would apply? a RFA bankruptcy/consumer proposal b RFA Other - His business will be closed c RFA Relationship breakdown 6 If you didn't have a chance to ask RFA, what result will you have with QA? a Nothing, as you can select option "forgot to ask" b A coaching regulatory memo as forgot to ask doesn't avoid that option c An applause from QA 7 If a customer gives multiple RFA what would be the best actions to follow to write CACs notes? a Taking the first RFA which customer mentioned b Inquiring more about which is the main one c Writing the previous RFA according with the latest note 8 If a customer tells us she just realized she got behind since her daughter is the one who manages her email, she was injured at work, as is waiting for EI, what would be the most accurate RFA? a Unaware of default b Health issues c Gather more infomation 9 If the account is overlimit and not in arrears, do we confirm RFA? a No, as RFA is only asked for accounts in arrears b Yes, you should ask if there is any reason why they are over the limit c We only manage accounts in arrears, transfer to CRT 10 When reviewing multiple accounts in arrears, how should the RFA be handled? a One RFA applies for all accounts in arrears b Ask RFA for each account, even if customer advised it is the same c RFA has to be reviewed with customer, and notate if there is a specific reason for a product

You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.

QA Minigame

Froggy Jumps

About this activity

Created by

Download the paper version to play

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Froggy Jumps

QA MinigameOnline version

by Karen Mena

If there would be only one primary in an account that had a death in the family. What would be the correct RFA dropdown?

Is this next statement a valid RFA?: "Cx said his wife was in charge to make payments".

If a customer says his account is frozen, what would be the right RFA?

If there was a dispute, is it necessary to leave notes about it?

If a business owner tells us for RFA "My business is in process to be closed as I will fill a bankruptcy", which RFA dropdown would apply?

If you didn't have a chance to ask RFA, what result will you have with QA?

If a customer gives multiple RFA what would be the best actions to follow to write CACs notes?

If a customer tells us she just realized she got behind since her daughter is the one who manages her email, she was injured at work, as is waiting for EI, what would be the most accurate RFA?

If the account is overlimit and not in arrears, do we confirm RFA?

When reviewing multiple accounts in arrears, how should the RFA be handled?