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Froggy Jumps
Froggy Jumps

Quiz – Atendimento de Excelência

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Quiz – Atendimento de Excelência

Froggy Jumps

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About this activity

Teste seu domínio em atendimento de excelência.

Created by

Eduarda Freitas
Eduarda Freitas
Brazil

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Quiz – Atendimento de Excelência
 

Froggy Jumps

Quiz – Atendimento de ExcelênciaOnline version

Teste seu domínio em atendimento de excelência.

by Eduarda Freitas
1

O que significa atendimento de excelência no programa 'Deixa que eu resolvo'?

2

Qual prática caracteriza falta de excelência no atendimento?

3

Quais são as cinco premissas do programa na ordem correta?

4

Como o colaborador deve agir ao receber o cooperado?

5

Por que o retorno é importante no atendimento?

6

Qual é o objetivo de acolher o cooperado no primeiro contato?

7

Qual prática evita a divulgação de informações internas?

8

Qual ação descreve uma solução efetiva no atendimento?

9

O que reforça a fidelização do cooperado?

10

Qual é o papel do acolhimento na experiência do cooperado?

 
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