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Emphasis on Standards of Policies and Procedures

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SECOND QUARTER -WELLNESS MASSAGE

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Philippines

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Emphasis on Standards of Policies and Procedures
 

Emphasis on Standards of Policies and ProceduresOnline version

SECOND QUARTER -WELLNESS MASSAGE

by JOANN TOGAS
1

Consistency in service delivery means using a standard way of greeting, assessing, and interacting with clients.

2

It is acceptable to skip sanitizing tools if the client looks clean and healthy.

3

Professionalism includes using polite language like “please” and “thank you” when speaking to clients.

4

Confidentiality means keeping client information and records secure and not discussing them openly.

5

A service provider should never ask for feedback after completing the service.

6

Health and safety compliance includes rescheduling appointments if a client or staff shows signs of illness.

7

Professional boundaries mean keeping conversations focused on the service and avoiding overly personal topics.

8

Giving clear information about pricing and service duration helps clients make better decisions.

9

It is acceptable to store client records anywhere, even if others can easily access them.

10

Documentation, such as feedback forms and client records, should be kept secure and used to improve service quality.

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